Legal Policy

Shipping
Policy

Free Shipping Available Updated: March 2026 Powered by Delhivery
1–2
Days to process & dispatch
3–7
Business days delivery
Pan
India delivery available
₹350+
Orders get free shipping

Order Processing Before your order ships

1

Order Placed & Payment Confirmed

You place your order and complete payment. You will receive an order confirmation email at your registered address.

Immediate
2

Order Verified & Quality Checked

Our team verifies your order, performs a quality check on the product, and prepares it for packaging at our Bapatla warehouse.

Same Day (if before 2 PM)
3

Packed & Handed to Delhivery

Your order is securely packed and handed over to our courier partner, Delhivery. You will receive your AWB tracking number via email and SMS.

Within 1–2 Business Days
4

Out for Delivery

Delhivery's delivery agent attempts delivery at your address. Please ensure someone is available to receive the package.

3–7 Business Days
Cut-off Time: Orders placed before 2:00 PM IST on business days are processed the same day. Orders placed after 2 PM or on weekends/public holidays will be processed the next business day.

Shipping Zones & Timelines Delivery estimates by region

We ship across India via Delhivery. Delivery timelines are business days and begin from the day of dispatch — not the day of order placement.

Local — Andhra Pradesh
2–4 Days
All districts in Andhra Pradesh
Bapatla, Vijayawada, Guntur, Nellore, Tirupati & more
South India
3–5 Days
Telangana, Tamil Nadu, Karnataka, Kerala
Hyderabad, Chennai, Bengaluru, Kochi & more
Metro Cities
3–5 Days
Major metropolitan areas
Mumbai, Delhi, Kolkata, Pune, Ahmedabad
Rest of India
5–7 Days
All other states and territories
North-East, J&K, remote pincodes may take longer
Note: These timelines are estimates. Actual delivery may vary due to public holidays, extreme weather, strikes, or Delhivery network conditions. We appreciate your patience.

Shipping Charges Free & paid shipping thresholds

🎉 Free Shipping on all orders above ₹350 across India!
Order ValueShipping TypeChargeDelivery
Below ₹350 Standard Shipping ₹49 3–7 Business Days
₹350 & above Free Standard Shipping FREE 3–7 Business Days
Any order value Cash on Delivery ₹29 extra 3–7 Business Days

Shipping charges are calculated and displayed at checkout before payment. All charges are inclusive of applicable taxes.

How to Track Your Order Via AWB or order number

Once your order is shipped, you will receive a Delhivery AWB (Air Waybill) tracking number via email and SMS. You can track your shipment in two ways:

  • Our Track Order Page: Visit Track Your Order — enter your order number + email for a detailed status view
  • Delhivery Website: Go to delhivery.com/track and enter your AWB number directly
  • Delhivery App: Download the Delhivery app and track using your AWB number
AWB number not received? Check your spam folder. If still not found, contact us at ask.herbalunify@gmail.com with your order number.

Delivery Issues Lost, damaged & failed delivery

IssueAction RequiredResolution Time
Package not delivered but tracking shows delivered Contact us within 24 hours with order number & photo ID 3–5 business days
Damaged package received Refuse delivery or report within 48 hours with unboxing video Replacement or refund in 7–10 days
Wrong product delivered Contact us within 48 hours with photo evidence Reverse pickup + correct order dispatched
Delivery attempt failed Delhivery makes 3 attempts. Ensure someone is available Order returned to us after 3 failed attempts
Order returned to sender Contact us — re-shipping charges may apply for re-delivery Refund processed after return receipt (minus shipping)
Important: Always record an unboxing video when receiving packages. This is essential for raising damage claims with Delhivery and for our internal resolution process.

Cash on Delivery (COD) Availability & conditions

Cash on Delivery is available for select pincodes across India. COD availability will be shown at checkout when you enter your delivery pincode.

  • COD orders attract an additional handling charge of ₹29
  • Maximum COD order value: ₹5000
  • Please have the exact amount ready at the time of delivery — delivery agents may not carry change
  • COD is not available for remote/rural pincodes — online payment will be automatically shown for such areas
  • Repeated COD order cancellations or refusals may result in COD being disabled for your account

Our Packaging Safe, secure & eco-conscious

Every HerbalUnify order is carefully packed to ensure your products arrive in perfect condition. Our packaging is:

  • Tamper-evident sealed — outer tape is tamper-proof to ensure product integrity
  • Cushioned & secure — bubble wrap and protective padding for fragile oil products
  • Leak-proof — hair oil bottles are individually wrapped and sealed to prevent spills
  • Eco-conscious — we aim to use minimal and recyclable packaging materials where possible
If you receive a package with a broken seal or signs of tampering, please refuse the delivery and notify us immediately at +91 7981727252.

Contact Us Shipping queries & support

For any shipping-related queries, please reach out to us through any of the channels below:

Emailask.herbalunify@gmail.com
Phone / WhatsApp+91 7981727252
Support HoursMonday – Saturday, 9:00 AM – 6:00 PM IST
Response TimeWithin 24 business hours
Track OrderVisit our Track Order page →

Questions about your order?

Our support team is available Mon–Sat, 9 AM–6 PM. We typically respond within 24 hours.

Contact Us Track Order